Refund processing

How Refunds Work

When we issue a refund, Stripe (our payment processor) sends it to your bank or card provider.
Most refunds appear on your statement within 5–10 business days, depending on your bank. In some cases, it may take up to 30 days if your bank needs extra time to process it.

What to Expect

1. Refund initiated: We start the refund process as soon as your request is approved.

2. Bank processing: Your bank or card provider reviews the refund and processes it on their side.

3. Refund received: The money appears on your account either as a credit from us or as a reversal (the original charge disappears from your statement).

How You Can Check Your Refund

You can usually verify your refund yourself, without needing to contact us:

• Check your bank or card statement:

  • Look for a credit from our store, or

  • Check if the original charge has disappeared — this means it was reversed.

• Still don’t see it?

  • Wait at least 10 business days after we confirmed your refund.

  • Then contact your bank or card provider — they can check the status directly.

  • If your bank requests a reference number (such as ARN, STAN, or RRN), it’s usually available within 7 business days after the refund was initiated. 

Your bank can trace the refund using this reference and confirm when it will appear in your account. Contact us if you need a reference number.

Alternative Option: Store Voucher

Instead of waiting for a bank refund, we can issue a store voucher in your name for the same amount.
You can use this voucher for your next purchase in our store. It’s created instantly and sent to you by email, so there’s no need to wait for bank processing.

Quick Tip

In most cases, refunds appear automatically once your bank finishes processing. If you see a credit or notice the original charge disappear, your refund is complete.